Frequently Asked Questions
MY WINASUGO ACCOUNT
How do I open an account with WinAsUGo™?
How to retrieve my password?
Are all my personal details safe when I register?
I have received a message regarding a new version of WinAsUGo™, what do I need to do?
How do I change my personal details on my account?
How do I change my password on my account?
What if my mobile has been stolen or lost?
What happens if I change my mobile handset?
What happens if I change my mobile number?
Which currencies can I use?
Do I need to enter my credit card details every time I want to make a deposit?
Can I add another credit/debit card to my account?
Can I make a deposit through my mobile phone?
Can I deposit money into my WinAsUGo™ account through the web site?
Can I view my bets history?
Can I opt-out bonuses?
How do I collect my daily Loyalty bonus?
WINASUGO GAMES
Which mobile casino games does WinAsUGo™ offer?
How do I play WinAsUGo™ mobile casino games?
If I have a real money account can I still play for fun?
BETTING & PAYMENT INFORMATION
What is the minimum deposit amount?
What is the minimum withdraw amount?
What is the maximum winning payout amount?
What is the minimum stake per bet?
SECURITY
Is WinAsUGo™ system secure?
Are my credit card details safe with WinAsUGo™?
TECHNICAL
I did not receive the download link message, what should I do?
I managed to download the application but cannot open it, what should I do?
What happens if the connection to the gaming server is lost?
What happens if an incoming call is received during a game?
My mobile does not support WinAsUGo™, what can I do?
MY WINASUGO ACCOUNT
How do I open an account with WinAsUGo™?
There are 2 ways to open an account with WinAsUGo™:
How to retrieve my password?
Are all my personal details safe when I register?
WinAsUGo™ keeps all personal details 100% safe and secure using the best security system.
I have received a message regarding a new version of WinAsUGo™, what do I need to do?
In case an update message has been sent to you from WinAsUGo™, please make sure to update the application to its latest version. It is important to update the application in order to enjoy a better game experience and discover new games and offers.
For any problems or queries please contact support@WinAsUGo.com
How do I change my personal details on my account?
How do I change my password on my account?
What if my mobile has been stolen or lost?
In case your mobile has been stolen/lost please contact our customer care department immediately in order to block your account so no one can use it.
Once you receive a new mobile device you will be required to download WinAsUGo™ application again.
In case a new phone number has been issued for you, after downloading the application you will be required to go over the registration process again.
In order to transfer all previous account details please contact our customer care department at support@winasugo.com
Note: No one should be able to use any of your WinAsUGo™ applications from your stolen phone, unless they have your username and password. Do not keep these on your phone at any time!
What happens if I change my mobile handset?
Once you receive a new mobile device you will be required to download WinAsUGo™ application again. Please login using your personal login details.
What happens if I change my mobile number?
In case a new phone number has been issued for you, you will be required to download WinAsUGo™ application.
After downloading the application you will be required to go over the registration process again.
In order to transfer all previous account details please contact our customer care department at support@winasugo.com
Which currencies can I use?
WinAsUGo™ accepts British Pounds, US Dollars and Euros.
Do I need to enter my credit card details every time I want to make a deposit?
No. The first time you make a deposit your credit card details will be safely stored on our secure payments system, ready to be used whenever you want to make a deposit, without having to input your credit card details again.
Please note that you can add and remove credit cards on your account at anytime.
Can I add another credit/debit card to my account?
You can add as many cards as you like to your WinAsUGo™ account. To add another credit/debit card please follow these instructions:
Can I make a deposit through my mobile phone?
You can deposit money into your account at any time using your mobile phone application.
Can I deposit money into my WinAsUGo™ account through the web site?
You can deposit money into your account at any time using WinAsUGo™ website.
Can I view my bets history?
All your bets history can be viewed on WinAsUGo™ website. To view your bets history, log into your WinAsUGo™ account on the website.
Once you are logged in please select the History option from the menu.
Choose the required dates/game and all your relevant bets will be displayed on the screen.
Can I opt-out bonuses?
Bonuses and promotions can be opted-out through WinAsUGo™ mobile casino application.
Log into your WinAsUGo™ account, choose Promotions, and than choose Bonuses/Promotions Optout.
You can also opt-out on the web. Press the following link optout.winasugo.com and choose the required opt-out option
Note: In case you would like to reverse your request please contact our client care department.
How do I collect my daily Loyalty bonus?
Log into your WinAsUGo™ account, choose More, and than choose Loyalty Programme.
Choose the option of Claim Daily Bonus, you will get a message showing your daily bonus.
If you wish to collect your daily bonus, press Confirm and the bonus will be automatically added to your WinAsUGo™ account balace.
WINASUGO GAMES
WinAsUGo™ offers its players the following games:
- 4 different card games: Blackjack, Video Poker, Baccarat & HiLo.
- 9 colorful slot machine games: Classic Slots, Tropicana, Stratosphere, Circus, Christmas, Candy Crush, Treasure Island, Smoothie, Amazonas
- Roulette
To view the game rules please go to the Our Games on WinAsUGo™ website, choose the desired mobile platform, choose the relevant application and view the info relevant to the game you want to play.
If I have a money account can I still play for fun?
You can always play for fun. When you open the application please choose the Fun Game option on the main menu and start playing.
The initial fun balance granted for fun games is 1000 of virtual money to bet with. Once you run out of fun balance you can contact our client care department and they will be happy to add some more fun balance.
BETTING & PAYMENT INFORMATION
What is the minimum deposit amount?
- The minimum deposit amount using Credit Card is £10 (€15 or $18).
- The minimum deposit amount using Neteller is £10 (€15 or $18).
- The minimum deposit amount using Ukash is £5 (€7 or $9).
What is the minimum withdraw amount?
The minimum withdraw amount is £10 (€15 or $18).
What is the maximum winning payout amount?
Our maximum winning payout amount is £5,000 (or the equivalent nominal amount in US Dollars or Euros) per month.
What is my minimum stake per bet?
The minimum stake per every bet is £0.50. (or the equivalent nominal amount in US Dollars or Euros).
Note: The minimum stake per bet can change from one game to another.
SECURITY
Is WinAsUGo™ system secure?
WinAsUGo™ system is 100% safe and secure. We have installed high security precautions on the WinAsUGo™ games applications including a full encrypted data transfer system and multiple redundant servers to ensure that all customer funds and personal details are stringently protected.
Any personal information such as credit card numbers and other financial information are subject to a series of comprehensive online checks with our back-end system to confirm their validity.
Are my credit card details safe with WinAsUGo™?
We are 100% dedicated to maintaining the security of your credit card details. You can use your credit card with total confidence. All debit/credit Card details are stored on a secure server.
TECHNICAL
I did not receive the download link message, what should I do?
If the download link message has not been received you can either go to the Downloads page on WinAsUGo™ website and re-enter your details or contact our client care department.
I managed to download the application but cannot open it, what should I do?
In case you cannot open WinAsUGo™ application please contact our client care department and they will be happy to assist you.
What happens if the connection to the gaming server is lost?
In case the connection to the gaming server is lost you will have to re-login to your account with WinAsUGo™.
If the gaming server settles the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unsettled bet the next time you login into the application and enter the game that was being played when the connection loss occurred.
What happens if I receive an incoming call during a game?
In case you have an incoming call during the game, you might have to re-login or go back to the game you played. It varies depending on your mobile device.
My mobile does not support WinAsUGo™, what can I do?
WinAsUGo™ mobile casino application supports all major platforms (iOS, Android, J2ME, Windows Phone).
In order to be sure whether your device is supported by WinAsUGo™ you can always contact our client care department.
In case you have deposited and than found out that your device is not supported by WinAsUGo™ please contact our client care department and you will get a full refund for your money.
How do I open an account with WinAsUGo™?
How to retrieve my password?
Are all my personal details safe when I register?
I have received a message regarding a new version of WinAsUGo™, what do I need to do?
How do I change my personal details on my account?
How do I change my password on my account?
What if my mobile has been stolen or lost?
What happens if I change my mobile handset?
What happens if I change my mobile number?
Which currencies can I use?
Do I need to enter my credit card details every time I want to make a deposit?
Can I add another credit/debit card to my account?
Can I make a deposit through my mobile phone?
Can I deposit money into my WinAsUGo™ account through the web site?
Can I view my bets history?
Can I opt-out bonuses?
How do I collect my daily Loyalty bonus?
WINASUGO GAMES
Which mobile casino games does WinAsUGo™ offer?
How do I play WinAsUGo™ mobile casino games?
If I have a real money account can I still play for fun?
BETTING & PAYMENT INFORMATION
What is the minimum deposit amount?
What is the minimum withdraw amount?
What is the maximum winning payout amount?
What is the minimum stake per bet?
SECURITY
Is WinAsUGo™ system secure?
Are my credit card details safe with WinAsUGo™?
TECHNICAL
I did not receive the download link message, what should I do?
I managed to download the application but cannot open it, what should I do?
What happens if the connection to the gaming server is lost?
What happens if an incoming call is received during a game?
My mobile does not support WinAsUGo™, what can I do?
MY WINASUGO ACCOUNT
How do I open an account with WinAsUGo™?
There are 2 ways to open an account with WinAsUGo™:
- 1Through your handset
- Once you have downloaded the WinAsUGo™ application choose REGISTER from the applications main menu.
- Please follow the registration steps as required in the registration form.
- During the registration process a verification code will be sent to you. The code is mandatory in order to complete the registration process.
- Once you have finished the registration process you will be granted with a free cash BONUS.
- 2On the web:
- Click on the Create an Acoount button at the top-right side of the page.
- Please fill in all the required details according to the registration form.
- After the registration process a verification code will be sent to you. The code is mandatory in order to complete the registration process.
- Once you have finished the registration process you will be granted with a free cash BONUS.
How to retrieve my password?
- Press the Login button on the top-right side of WinAsUGo™ website.
- Choose the Forgot Password option.
- Fill in the required details and press Submit.
- Your password will be sent to you by SMS message.
Are all my personal details safe when I register?
WinAsUGo™ keeps all personal details 100% safe and secure using the best security system.
I have received a message regarding a new version of WinAsUGo™, what do I need to do?
In case an update message has been sent to you from WinAsUGo™, please make sure to update the application to its latest version. It is important to update the application in order to enjoy a better game experience and discover new games and offers.
For any problems or queries please contact support@WinAsUGo.com
How do I change my personal details on my account?
- Log-In to your WinAsUGo™ account on WinAsUGo™ website and select the Change Details option on the menu.
- Choose the Personal Details option.
- Your personal details will appear for you to edit. Change the required details and press Save.
How do I change my password on my account?
- Log-In to your WinAsUGo™ account on WinAsUGo™ website and select the Change Details option on the menu.
- Choose the Change Password option.
- Type the new password on both fields and press Save.
What if my mobile has been stolen or lost?
In case your mobile has been stolen/lost please contact our customer care department immediately in order to block your account so no one can use it.
Once you receive a new mobile device you will be required to download WinAsUGo™ application again.
In case a new phone number has been issued for you, after downloading the application you will be required to go over the registration process again.
In order to transfer all previous account details please contact our customer care department at support@winasugo.com
Note: No one should be able to use any of your WinAsUGo™ applications from your stolen phone, unless they have your username and password. Do not keep these on your phone at any time!
What happens if I change my mobile handset?
Once you receive a new mobile device you will be required to download WinAsUGo™ application again. Please login using your personal login details.
What happens if I change my mobile number?
In case a new phone number has been issued for you, you will be required to download WinAsUGo™ application.
After downloading the application you will be required to go over the registration process again.
In order to transfer all previous account details please contact our customer care department at support@winasugo.com
Which currencies can I use?
WinAsUGo™ accepts British Pounds, US Dollars and Euros.
Do I need to enter my credit card details every time I want to make a deposit?
No. The first time you make a deposit your credit card details will be safely stored on our secure payments system, ready to be used whenever you want to make a deposit, without having to input your credit card details again.
Please note that you can add and remove credit cards on your account at anytime.
Can I add another credit/debit card to my account?
You can add as many cards as you like to your WinAsUGo™ account. To add another credit/debit card please follow these instructions:
- 1Log into your WinAsUGo™ account by pressing the Login button on the top-right side of the website.
- 2Select the Banking option.
- 3Select the Deposit option and choose the Credit/Debit Card option.
- 4Choose Add Credit/Debit Card option and fill in your card details in the required fields and press Save.
Can I make a deposit through my mobile phone?
You can deposit money into your account at any time using your mobile phone application.
- 1Log into your WinAsUGo™ account.
- 2Go to Banking on your application.
- 3Choose the Deposit option.
- 4Choose one of the deposit methods.
- 5Enter the required deposit amount and press Submit.
- 6You will receive a confirmation message and the amount you have deposited will be added to your balance.
Can I deposit money into my WinAsUGo™ account through the web site?
You can deposit money into your account at any time using WinAsUGo™ website.
- 1Log into your WinAsUGo™ account.
- 2Choose the Banking option.
- 3Choose the Deposit option.
- 4Choose one of the deposit methods.
- 5Enter the required deposit amount and press Submit.
- 6You will receive a confirmation message and the amount you have deposited will be added to your balance.
Can I view my bets history?
All your bets history can be viewed on WinAsUGo™ website. To view your bets history, log into your WinAsUGo™ account on the website.
Once you are logged in please select the History option from the menu.
Choose the required dates/game and all your relevant bets will be displayed on the screen.
Can I opt-out bonuses?
Bonuses and promotions can be opted-out through WinAsUGo™ mobile casino application.
Log into your WinAsUGo™ account, choose Promotions, and than choose Bonuses/Promotions Optout.
You can also opt-out on the web. Press the following link optout.winasugo.com and choose the required opt-out option
Note: In case you would like to reverse your request please contact our client care department.
How do I collect my daily Loyalty bonus?
Log into your WinAsUGo™ account, choose More, and than choose Loyalty Programme.
Choose the option of Claim Daily Bonus, you will get a message showing your daily bonus.
If you wish to collect your daily bonus, press Confirm and the bonus will be automatically added to your WinAsUGo™ account balace.
WINASUGO GAMES
WinAsUGo™ offers its players the following games:
- 4 different card games: Blackjack, Video Poker, Baccarat & HiLo.
- 9 colorful slot machine games: Classic Slots, Tropicana, Stratosphere, Circus, Christmas, Candy Crush, Treasure Island, Smoothie, Amazonas
- Roulette
To view the game rules please go to the Our Games on WinAsUGo™ website, choose the desired mobile platform, choose the relevant application and view the info relevant to the game you want to play.
If I have a money account can I still play for fun?
You can always play for fun. When you open the application please choose the Fun Game option on the main menu and start playing.
The initial fun balance granted for fun games is 1000 of virtual money to bet with. Once you run out of fun balance you can contact our client care department and they will be happy to add some more fun balance.
BETTING & PAYMENT INFORMATION
What is the minimum deposit amount?
- The minimum deposit amount using Credit Card is £10 (€15 or $18).
- The minimum deposit amount using Neteller is £10 (€15 or $18).
- The minimum deposit amount using Ukash is £5 (€7 or $9).
What is the minimum withdraw amount?
The minimum withdraw amount is £10 (€15 or $18).
What is the maximum winning payout amount?
Our maximum winning payout amount is £5,000 (or the equivalent nominal amount in US Dollars or Euros) per month.
What is my minimum stake per bet?
The minimum stake per every bet is £0.50. (or the equivalent nominal amount in US Dollars or Euros).
Note: The minimum stake per bet can change from one game to another.
SECURITY
Is WinAsUGo™ system secure?
WinAsUGo™ system is 100% safe and secure. We have installed high security precautions on the WinAsUGo™ games applications including a full encrypted data transfer system and multiple redundant servers to ensure that all customer funds and personal details are stringently protected.
Any personal information such as credit card numbers and other financial information are subject to a series of comprehensive online checks with our back-end system to confirm their validity.
Are my credit card details safe with WinAsUGo™?
We are 100% dedicated to maintaining the security of your credit card details. You can use your credit card with total confidence. All debit/credit Card details are stored on a secure server.
TECHNICAL
I did not receive the download link message, what should I do?
If the download link message has not been received you can either go to the Downloads page on WinAsUGo™ website and re-enter your details or contact our client care department.
I managed to download the application but cannot open it, what should I do?
In case you cannot open WinAsUGo™ application please contact our client care department and they will be happy to assist you.
What happens if the connection to the gaming server is lost?
In case the connection to the gaming server is lost you will have to re-login to your account with WinAsUGo™.
If the gaming server settles the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unsettled bet the next time you login into the application and enter the game that was being played when the connection loss occurred.
What happens if I receive an incoming call during a game?
In case you have an incoming call during the game, you might have to re-login or go back to the game you played. It varies depending on your mobile device.
My mobile does not support WinAsUGo™, what can I do?
WinAsUGo™ mobile casino application supports all major platforms (iOS, Android, J2ME, Windows Phone).
In order to be sure whether your device is supported by WinAsUGo™ you can always contact our client care department.
In case you have deposited and than found out that your device is not supported by WinAsUGo™ please contact our client care department and you will get a full refund for your money.
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